Frequently Asked Questions
Everything you need to know about our fresh blooms and delivery service.
How do you ensure the flowers stay fresh during delivery?
We use temperature-controlled vehicles and specialized hydration packs for every bouquet to ensure your flowers arrive in peak condition, looking as fresh as if they were just picked.
Do you offer same-day delivery?
Yes, we offer same-day delivery for orders placed before 1:00 PM local time. Simply select the 'Same Day' option at checkout to see available delivery slots.
What is your return policy if I am unhappy with my order?
Customer satisfaction is our priority. If your flowers arrive damaged or wilted, please contact us within 24 hours with a photo of the arrangement, and we will provide a full replacement or refund.
Can I include a personalized message with my flowers?
Absolutely! During the checkout process, you will find a dedicated text box where you can write a custom message that we will print on a premium gift card and include with your order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless shopping experience.
How can I track the status of my flower delivery?
Once your order is dispatched, you will receive an email and SMS notification containing a tracking link so you can monitor your bouquet's journey in real-time.