Returns & Exchanges
At #1 Flower Shop, we strive to ensure every bloom arrives in perfect condition; however, if you are not completely satisfied with your arrangement, we offer a 24-hour freshness guarantee for replacements or refunds. Please contact our support team immediately upon delivery to initiate a claim for any damaged or wilted floral products.
Capture a Photo
Take a clear photograph of the flowers or gift item within 24 hours of delivery to document any quality concerns or damage.
Contact Support
Email our customer care team at [email protected] with your order number and the attached photos of your arrangement.
Review Process
Our floral experts will review your request within 4 business hours to determine eligibility for a redelivery or a full refund.
Resolution Delivery
Once approved, we will either dispatch a fresh replacement bouquet to your recipient or process a credit back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing